Found ceiling roses perfect in style for our refurbished dining room. Bought and installed a matching pair. Last year it was the turn of the drawing room for a makeover. Existing ceiling rose was too small for the new chandelier so we enlarged it by adding a plaster ring. Perfect result. Thank you UK Plaster.
Really great customer service and a really great product. Staff went out of their way to help me. Would definitely recommend!
Super fast delivery Thank You
A really mixed experience. The Good - actually Brilliant - Peter the delivery driver - deserves a medal - he was amazing making sure we got our coving for builders despite being set a schedule that even a time traveller would have struggled with. Such a lovely lovely gentleman too - rang with updates as promised. Cannot say enough about how he goes above and beyond to address reputational damage caused by the appalling customer service from office. He deserves 5* The good - quality of products was good and as described. Competitively priced. Easy to navigate website with lots of choice. The bad - placed order and had confirmation of delivery within 7-10 days. Fantastic. Then problems started with trying to confirm delivery to ensure somebody in to receive it. Was told put on van for today but couldnt guarantee today and if it wasnt today it would maybe a week Fri. I then asked to speak to a manager and could hear some v unsavoury language and comments which were attributed to a new young lad in office for whom they didnt have a name. Manager off site so I asked for said manager to ring at 1.15pm or 5.30pm as if I didnt have order I would want a refund and to discuss comments I had heard - surely no company would want customers being spoken about in a way that is unacceptable and there were clear training needs wrt scheduling / responding to customer requests for updates etc. Suddenly I was being asked if the manager could ring me in a few mins if he were to be in the office. Bizarre!!! However I had a meeting so couldnt. I was promised call at above times I didnt receive promised call but tbh I didnt think they would call. Customer service and feedback not something they seemingly value. Would I use the company again? No. I would though highly recommend Peter who ensured a happy outcome despite companies best attempts to derail our building work.
Excellent service, a section of cornice came down in my front room, rang UK Plaster and they where able o supply me with an exact match within a week.
UK Plaster is a UK Hardware Store based in Bolton, North West England. UK Plaster is located at 167 Chorley New Rd, Horwich, Bolton BL6 5QE, UK.
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