Helpful and good servuce.
Worst Dealership Ive Ever Known !!!Has put me off even to goto Bolton again ! Absolutely worst customer experience ever.Hi All bought a used car over the phone at cost of 11000. Trustingly knowing that this was Honda dealership and we wont get ripped off in anyway The agreed terms at point of sale were :No discount whats so ever for cash etc, Full service as it was due.No road tax which was 30 any p/a anyway, Full Balance be fore car gets paid before loaded on to lorry. (Free )delivery via lorry comments made by sales man chris were all our cars get delivered via a lorry ,The advertisement was as-free nationwide delivery on there website still is I believe,spoke to sales man on the eve of delivery about 430 pm and he said the should be on a lorry at 5 pm ready to be delivered next morning before 10 am but surprisingly it came via road driven to my house 745 am !!!!!!! After taking delivery and happy with the car other wise . I rang Honda and told em that the car was driven here not happy bout it . From then on it was full major enquire Full investigation?please note i had the delivery note which stated that the car had been driven still needed investigation Honda said we will investigate this with the delivery company and find out if this is true at first that was on 22/10/18 and then we will have meeting with Honda management and executive and organise a (Refund) which was suppose to be a full fuel tank for a Nissan quashqai.weeks passed and the matter was still under (investigation) email after email phone call after phone call nothing then one day the sales man in question said it will be sorted end of business day but still nothing.Then we had slightly heated conversation over the phone not over top but I said i want know are we getting the refund for the fuel or not and takled about the delivery. I mentioned to him he said over the phone that i wish I had a recording of the chat about the deal and he said if are accusing me Ill put the phone down typicall sales line when they get caught!!!outright. Then i when to management level with my complain . The manager finally after further arguments gave me the refund 40 which according to there figures was a (tank) after they could see my delivery tank from 70 miles away on the day of delivery .And he told me they didnt mind me doing a review as people say what they want ! When told youve already one star reviews he thats fine, I said dont u wana make a happy customer he said how do in that I said simple give me the fuel money he oh yes after weve had our meetings with management teams ! Finally he took my card details last three times and got the money yesterday 12/11/18 40 for full diesel tank at 1.35 per litre.=70 litres for a big Nissan quashqai According To Honda ? Then they wanted fuel receipt exactly 40 not over with the same Visa card I said some times i use cash he said NO !then I said any particular fuel station cus your demands are so high . Basically the Manager mr Howard used every trick and thought in the book to up set me wind me up get me angry this is Mr Howard thulborn (Manager)great handling by the manager for the sake of 40 and not customer satisfaction.. finally email sent to me was we put money in the same card u used to give the deposit what u asked me 3-4 times for card details Will never ever go to any Honda dealership totally a nightmare experience.... for 40 0 stars Totally against customer satisfaction! once they get your money in there account they dont want to know you about nothing any problems service payments No Nothing!!!!Please read my review and and decide for your self about what Ive said and make your mind up weather u should go there or not Total unfair bias treatment by Honda very upsetting.Updated 25/12/2018 Just to let u know they took 30of me and couldnt tax because the customer wasnt present not a problem. But down side Chris sales man didnt even inform us now dvla want know why the vehicle has been divien around for 4 weeks without tax . No reply
Great staff, very helpful. We've bought a used vehicle painless and had an awesome lad at our disposal
I was offered a free winter fluid top up - brakes, anti-freeze, and window wash. It was done quickly and efficiently. Extremely friendly service staff.
Waited for someone to talk to me for over 7 mins, while 2 staff members paid no attention I was waiting to be seen... in fact didn't even bother to make eye contact. I think they all need reminding that we (the customer) are their bread and butter and failing to put the customer first will result in loss of business.
Swansway Honda Bolton is a UK Car Dealer based in Bolton, North West England. Swansway Honda Bolton is located at Folds Rd, Bolton BL1 2ST, UK.
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